Returns & Exchange

Returns

  • We accept returns against store credit only. The store credit must be redeemed within a months of credit being issued.
  • Returns are accepted for ready-to-ship products and accessories only. Any customized or made-on-order product is non-returnable or exchangeable. To check whether the product is ready-to-ship or made-on-order, please check the disclaimer listed in each product description page.
  • All sales product, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable.
  • You have 24 hours from the receipt of order to request your returns. To request return, please write to us at [email protected] or call at +917771027771.
  • All returns should be sent back to us in their original packaging provided.
  • The item(s) should be returned unworn and in perfect condition, with all SHEZA and designer tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
  • Once we receive the return in our warehouse, the product will go through a stringent quality check process before we update and approve the store credit.
  • Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
  • Footwear should be returned unmarked and in their original and undamaged packaging.
  • If your item received is faulty (i.e. received damaged or has a manufacturing fault), we’ll offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team.

Exchange

  • If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded against store credit (credit code) which will enable you to purchase a replacement item quickly.
  • The item(s) should be returned unworn and in perfect condition, with all SHEZA and designer tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
  • Once we receive the return in our warehouse, the product will go through a stringent quality check process before we update and approve the store credit.

Please note: You will be responsible for paying any shipping, duties, and taxes (if applicable) for returning your item to us. Any costs incurred by Tayarii for return shipping will be deducted from your refund.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

FINAL SALE/ NON-RETURNABLE ITEMS

    • MADE TO MEASURE PIECES
    • CUSTOM AND BESPOKE ORDERS
    • JEWELRY
    • SALE, OUTLET AND DISCOUNTED ITEMS
    • GIFT CARDS

Please get in touch if you have questions or concerns about your specific item.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All damages must be reported within 48 hours of receiving your order.